Help Center
Frequently Asked Questions
All your questions about 8up answered in one place — from opening an account to depositing via bKash, bonuses and safe gaming.
8up is a trusted online casino and cricket betting platform in Bangladesh. Our players ask questions every day about various topics — how to register, how to deposit money via bKash or Nagad, what the bonus rules are, how to bet on BPL or IPL matches, and how to play safely. Below we have provided detailed answers to all those common questions so you can find the information you need quickly and easily.
Account & Registration
To open an account at 8up, you need an active mobile number and a valid email address. The registration process is completed entirely online and takes only a few minutes. For age verification, you must confirm that you are at least 21 years old. Register with accurate information, as your details will be verified at the time of withdrawal.
No, only one account is allowed per person. Creating multiple accounts for the same person is a violation of our terms and conditions. In such cases, the accounts involved may be cancelled and bonuses may be forfeited. Enjoy all games and benefits through a single account.
Use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and create a new password. If you need help, contact our support team via 24/7 live chat — they will assist you in Bengali.
Yes, identity verification must be completed before making a withdrawal. This ensures the security of your account and prevents fraudulent activity. The verification process generally requires submitting a photo ID. Once verification is complete, all future transactions will proceed without issue.
Absolutely. The 8up website is fully mobile-friendly and can be used easily from the browser of any smartphone. Visit 8up.cam on Chrome, Firefox or Safari on any Android or iOS device and play games and place bets without any trouble.
Deposits & Withdrawals
Money deposited via bKash is generally credited to your 8up account instantly. Occasional minor delays may occur due to network issues or banking maintenance. The minimum deposit amount is ৳200. If you experience any problem, contact us via live chat.
8up currently supports three mobile banking methods — bKash, Nagad and Rocket. These methods are the most widely used and trusted in Bangladesh. The minimum deposit amount for each method is ৳200.
The minimum withdrawal amount is ৳1,000. Once your request is approved, the money is generally transferred to your bKash, Nagad or Rocket account within 5 to 30 minutes. Your identity verification must be completed before you can make a withdrawal.
8up itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad or Rocket) may apply their own transaction fees — please contact the relevant service provider for details on that.
Log in to your 8up account and select Nagad in the "Deposit" section. Enter the specified amount and follow the payment instructions. Complete the payment through the Nagad app or by dialing the USSD code. After a successful transaction, the funds will be added to your gaming balance.
Common reasons for a rejected withdrawal include incomplete identity verification, unmet bonus wagering requirements, or inconsistencies in account details. Contact our 24/7 live chat — the support team will let you know the reason in Bengali and help you resolve it.
Games & How to Play
To bet on a BPL or any cricket match, log in to your 8up account and go to the Cricket section. Choose your preferred event from the active matches, select the bet type (match winner, top batter, total runs, etc.), enter the amount and confirm your bet. With live betting, you can also place bets while a match is in progress.
8up offers a range of popular slot games from top providers including Pragmatic Play, PG Soft and JILI. Well-known titles such as Fortune Tiger, Fortune Gems, Gates of Olympus, Sweet Bonanza and Super Ace are available here. New games are added regularly.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can vary. 8up follows a fair play policy across all games.
Yes, 8up's live casino section offers real-time live dealer games from top providers such as Evolution Gaming and Ezugi. You can play roulette, baccarat, blackjack and other games with real dealers via live streaming. The experience is best with a high-quality internet connection.
Spribe's Aviator is a crash-style game where a plane flies and a multiplier keeps increasing. You must cash out before the plane flies away. Cashing out later gives you the chance to win more, but the plane can fly away at any moment. There is also the option to place two bets at the same time.
Yes, you can bet at 8up on major cricket tournaments including the T20 World Cup, IPL and BPL. Both pre-match betting before a game starts and live betting during an ongoing match are available. Special promotions and enhanced odds are offered during the cricket season.
Bonuses & Promotions
New members at 8up receive a 200% welcome bonus on their first deposit, up to a maximum of ৳5,000. This means if you deposit ৳2,500, you will receive a ৳5,000 bonus and your total balance will be ৳7,500. A 25x wagering requirement must be met to use the bonus.
A wagering requirement is the rule that determines how many times you must place bets before you can withdraw bonus funds. A 25x requirement applies to the 8up welcome bonus. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can make a withdrawal.
8up's VIP program has three tiers — Bronze, Silver and Gold. Bronze members receive up to 0.3% cashback per week, Silver members up to 0.5%, and Gold members up to 0.8%. By playing regularly and staying active on the platform, you can gradually advance to higher tiers.
Yes, 8up offers weekly and monthly promotions for regular members. Special offers during the cricket season, festival bonuses and reload deposit promotions are available. To see the latest offers, log in to your account and check the Promotions section.
There is an option to not accept a bonus at the time of deposit. If you want to withdraw directly without meeting any wagering requirements, skip the bonus option when making your deposit. Once a bonus is accepted, withdrawals may be restricted until the requirements are met. Read the terms and conditions for full details.
Safety & Responsible Gaming
Yes, 8up uses SSL (Secure Socket Layer) encryption technology to keep all personal and financial information secure. Your data is never shared with third parties. Our platform is committed to ensuring a safe and trustworthy gaming environment.
8up is for adults aged 21 and above only. Age is verified at the time of registration and accounts belonging to minors will be cancelled. Responsible gaming is our core principle.
Yes, 8up prioritises responsible gaming. You can set daily, weekly or monthly deposit limits in your account settings. You can also request a temporary break or ask for your account to be suspended for a set period of time.
If you feel you have a problem with gambling addiction, you can request self-exclusion. To do so, contact us via live chat or at [email protected]. Your account will be deactivated for a specified period or permanently, according to your request.
All games at 8up are developed by internationally recognised game providers including Pragmatic Play, PG Soft, JILI and Spribe. These providers use RNG (Random Number Generator) technology, which ensures that every result is completely random and free from manipulation.
8up offers live chat support in Bengali seven days a week, twenty-four hours a day. For any issue, question or complaint, use the live chat button on the website or email [email protected]. Our support team is always there for you.
Still have questions? Contact Support
Our Bengali-speaking support team is ready to assist you day and night. Get instant help via live chat.
Email: [email protected] | 24/7 Bengali Support