8up's Privacy Policy — Your Information Is Safe with Us

In Introduction

8up (referred to hereinafter as "we", "us", or "the platform") operates a reliable online casino and cricket betting service for users in Bangladesh. We believe that keeping your personal information secure is our core responsibility.

This Privacy Policy will tell you what types of information we collect, how we use it, who we share it with, and how we ensure the security of your information. By using the 8up website or services, you are agreeing to the terms of this Privacy Policy.

Our Terms and Conditions and Responsible Gaming policy also apply in conjunction with this document. Contact us for any questions.

1 What Information We Collect

We collect various types of information during registration and use of the 8up platform. A detailed breakdown is provided below:

1.1 Personally Identifiable Information

We collect the following information to create and manage your account:

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• National ID or passport number (as part of the KYC process)
• Banking and mobile financial service account details (for financial transactions)

1.2 Usage Information and Technical Data

When you use our platform, certain information is collected automatically:

• IP address and geographic location
• Device type, operating system, and browser information
• Session duration and browsing history (within the platform)
• Data collected through cookies and tracking technologies
• Transaction history and gaming activity records

1.3 Communication-Related Information

When you contact our support team via live chat or email, we retain a record of that conversation. This helps us improve the quality of our service.

2 Purpose of Data Collection

The information we collect under this Privacy Policy is used for the following purposes:

2.1 Account Management and Verification

• Account creation, login, and identity verification (KYC)
• Age verification — only users aged 21 or above may use the platform
• Prevention of fraud and unauthorized access

2.2 Financial Transaction Management

• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Maintaining transaction records and resolving disputes
• Compliance with Anti-Money Laundering (AML) regulations

2.3 Service Quality Improvement

• Monitoring and improving platform performance
• Personalizing the user experience (UX)
• Delivering relevant promotional offers and bonuses

2.4 Responsible Gaming Support

By analyzing your gaming behavior, we can identify potentially problematic gambling tendencies and effectively apply responsible gaming tools.

3 Data Sharing and Third Parties

8up never sells or rents your personal information for commercial purposes. However, we may share information in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted technology providers and payment processing partners to operate our platform. These partners are given access only to the information necessary to provide specific services and are bound by the obligations of our Privacy Policy.

3.2 Legal Obligations

We may be legally required to disclose your information in response to applicable laws in Bangladesh or valid orders from regulatory authorities. In such cases, we will always provide only the minimum necessary information.

3.3 Fraud Prevention

Limited data may be shared with industry-level security partners for account protection, fraud prevention, and anti-money laundering purposes.

3.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, the new owner will be bound to comply with this Privacy Policy and you will be notified in advance.

4 Cookie Policy

A cookie is a small data file that our website stores on your device. 8up uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They play an indispensable role in maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferred language and settings, and to deliver a personalized experience.

4.3 Analytics Cookies

These cookies collect information to review website usage and improve service quality. The information collected is aggregated and kept anonymous.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause difficulties with certain services.

5 Data Protection and Security

The security of your information is our top priority. 8up applies the following industry-standard security measures:

5.1 Encryption and Technical Safeguards

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Database Encryption: Stored personal and financial information is kept in encrypted form.
• Firewall and Intrusion Detection: Advanced network security measures are always active.
• Two-Factor Authentication (2FA): An additional layer of security to protect your account.

5.2 Administrative Security

• Access to your information is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• All staff receive privacy training

5.3 Response to a Data Breach

In the event of a data security breach, we will investigate promptly and notify affected users in a timely manner. We will take every possible step to minimize harm.

6 Data Retention Period

We retain your personal information only for as long as necessary. The retention policy for various types of information is described below:

6.1 Active Account Information

We retain all your information for as long as your account remains active. During this period, the information is used for service delivery, security, and legal compliance.

6.2 After Account Closure

Even after your account is closed, we may retain financial and identity-related information for a defined period as required by applicable law. This is necessary due to Anti-Money Laundering regulations and tax-related obligations.

6.3 Deletion of Expired Data

Once the retention period ends, we securely delete or anonymize your personal information so that it can no longer be linked to any individual.

7 Your Rights

As a user of 8up, you have the following rights over your own information:

7.1 Right of Access

You have the right to know what information we hold about you. You can contact our support team to request a copy of your information.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, please let us know. We will correct it as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Contact our support team to make this request.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact us by email at: [email protected]. We will respond to your request within 30 business days.

8 Protection of Minors' Information

The 8up platform is exclusively for users aged 21 and above. We do not knowingly collect or process the personal information of any minor (under the age of 21).

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor has registered on our platform, please contact us.

9 International Data Transfers

By the nature of our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred data maintains the protection standards set out in this Privacy Policy.
• Third-party service providers are bound by industry-standard data protection agreements.
• International data protection regulations are complied with.

10 Third-Party Links and Services

The 8up platform works with game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies that are outside our control.

Additionally, for payment services such as bKash, Nagad, and Rocket, the privacy policies of those platforms apply. You should read those policies before making any financial transactions.

11 Changes to the Privacy Policy

We may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The updated date will be published on this page of the website.
• Registered users will be notified via email or platform notification.
• Re-consent may be sought for important changes.

Continued use of the platform after the updated Privacy Policy is published will be considered as your acceptance of the revised terms.