Responsible Gaming at 8up — your protection is our priority
8up believes that entertainment should be enjoyable and in control. Our responsible gaming tools and policies are always ready to keep you safe and well.
What is Responsible Gaming?
Responsible gaming means enjoying online games and betting purely as entertainment — not as a way to create financial problems or stress. 8up believes every player should have full control over their spending, time and emotions.
Our platform has a range of protective tools to help you keep your gaming experience within limits. From deposit limits to self-exclusion — every option is built with your protection in mind. If at any point gaming stops feeling enjoyable, contact our support team without delay.
Playing responsibly means setting a budget, not chasing losses, and never playing with borrowed money. 8up always puts the wellbeing and safety of its players above business interests.
Our Protection Tools
Deposit Limit
Set your own maximum daily, weekly or monthly deposit amount. Once a limit is set, reducing it takes effect immediately, but increasing it requires a waiting period. This is the most effective way to prevent spending beyond your budget.
Time-Out
Need a short break? Choose the time-out option — your account can be temporarily closed for anywhere from 24 hours up to six weeks. During the time-out you will not be able to log in and no marketing messages will be sent to you.
Self-Exclusion
If you feel gaming is getting out of control, request self-exclusion. Our support team can close your account for a long period or permanently. Once self-exclusion begins it is not easy to reverse — so it is an important decision to make.
Loss Limit
Decide in advance the maximum amount you are willing to lose over a set period. Once the loss limit is reached, no further bets can be placed. This helps control the extent of financial loss and protects against losing more money in an emotional state.
Reality Check
Turn on reality check to receive pop-up notifications at regular intervals. It will tell you how long you have been playing and how much you have spent in the session. With this information you can make a conscious decision about whether to keep playing.
Transaction History
A full record of all your deposits, withdrawals and gaming activity is available to view at any time. Stay aware by reviewing your spending patterns. Ensuring transparency is part of our commitment to you.
Recognise the Warning Signs
If one or more of the signs below apply to you, please contact our support team.
- You have spent more than your budget and are placing larger bets to try to recover losses.
- Time with family, friends or at work is being disrupted because of gaming.
- You are playing with borrowed money or using bill money to place bets.
- You are lying about your gaming or playing in secret.
- You feel restless or anxious when you are not playing.
- You have tried repeatedly to stop playing but have not been able to.
- You are turning to gaming to escape stress or unhappiness.
How to Use the Protection Tools
Log in to your account
Go to the 8up login page, enter your account and navigate to the "Account Settings" menu.
Select the "Responsible Gaming" tab
Click on the "Responsible Gaming" section within settings — you will find all protection options there.
Set the limits you need
Choose deposit limit, loss limit or time-out — whichever you need — and enter the amount and duration.
Contact support
For self-exclusion or long-term limits, reach out directly via our 24/7 live chat.
The Core Principles of Responsible Gaming
At 8up we believe gaming is for enjoyment only. Gaming never works as a solution to financial problems. Play by these core principles:
- Set a budget before you play and stick to it.
- Never place larger bets to try to recover money you have lost.
- Never play with borrowed money or money set aside for bills.
- Avoid gaming while under the influence of alcohol or medication.
- Take regular breaks and spend time with family and friends.
- Do not think of gaming as a main source of income — it is entertainment.
- If a problem arises, seek help straight away — do not delay.
Protecting Minors
8up strictly ensures that no minor (anyone under 21) can play on our platform. Age verification is mandatory when creating an account.
Keep watch at home
Use parental control software on your devices. Various applications are available to block online gaming sites and protect younger members of the household.
Keep your password secure
Never share your 8up account password with other members of your household. Do not leave your device unattended while logged in.
Need help? We are here for you
Contact the 8up support team
If you feel gaming is becoming a problem, our specialist support team will guide you in the right direction. Help is provided with complete confidentiality.
Important: do not hesitate to ask for help
Gaming addiction is a recognised mental health condition. It is not a sign of weakness — seeking help takes courage. The 8up support team will assist you without judgment.
Assess yourself
Ask yourself a few questions: is gaming affecting your daily life? Is your family worried? Are you facing financial hardship? If the answer to any one of these is yes, take action now.
Quick steps
- Contact live chat and mention "Responsible Gaming"
- Go to Account Settings and turn on a deposit limit
- Request a time-out or self-exclusion if needed
Frequently Asked Questions
Enjoy 8up's games safely
Play responsibly — have fun and stay in control. Choose your favourite game category.